OfTheCrypt is a small DIY print studio based out of Miami. It's a one man operation. Your orders are designed, printed, packed and shipped by me. Your patience is always appreciated!
How long will my order take to ship?
All orders generally ship within 2-5 days, and could take up to 1 to 2 weeks of order placement unless they include a pre-order item. Pre-order items will have the estimated time to ship noted on the product page. Orders including pre-order items will be held until all items in the order are ready to ship together. Processing time may be extended during peak holiday season.
Once a shipping label is created for your order, you'll receive an email confirming your shipment along with a tracking number.
Please note, due to so many variables being out of my control, once your order leaves the studio I cannot be held responsible for items lost or stolen during transit, and those orders cannot be replaced or refunded. If you are experiencing a potential issue or delay with your order delivery, please contact your local post office or the carrier for the service you requested at checkout for more information.
Do you ship internationally?
Yup
Can I update my address after placing the order?
If you realize you checked out with an incorrect address, please reach out to inform me as soon as possible to see if it can be updated. I cannot guarantee I will be able to make the change before the order ships.
My order was returned to sender, what can be done?
If there was an issue with delivery and your package is returned to sender, II will make an attempt to reach you via email to see if you would like your package re-shipped to an updated address. If you'd like it re-shipped, we will send you an invoice for the new shipping fees. If you are not interested in having it re-shipped, or if we do not receive a response within 5 business days, we will refund the order (less the shipping costs) to the original method of payment.
My order was lost in transit. Can you help?
Unfortunately with so many variables out of our control, once an item is picked up by the carrier we cannot be held responsible for any lost or missing packages. Refunds/ replacements are not offered if an item is lost by the carrier. Please contact your local post office for help if you suspect your order has been lost or stolen.